Operations Manager

) Operations Manager

Job Location: Lagos

Employment Type: Full-time

Job Overview

• We are seeking an Operations Manager with a clear understanding of banking operations, ideally within fintech, Merchant Services, and EOR processes.
• In this role, you will lead end-to-end client setup, oversee operational activities, and maintain high-quality relationships with banking institutions, clients, and vendors.
• Working closely with internal teams (Finance, Technology, and Client Services), you’ll ensure efficient operations, manage transactions, and deliver exceptional customer support.

Responsibilities

• Oversee client onboarding, including bank account opening, local entity formation, and EOR legal arrangements to ensure seamless integration.
• Serve as the primary liaison for clients, addressing inquiries related to banking operations, transactions, and EOR services.
• Manage all operational activities, including transaction support, settlements, debits, and bank charges, ensuring regulatory compliance.
• Collaborate with internal teams (Finance, Technology, Client Services) to optimise workflows, eliminate bottlenecks, and uphold high service standards.
• Develop and implement operational procedures to enhance client experience and service efficiency.
• Monitor transaction processes for accuracy and timeliness while maintaining compliance.
• Build and maintain productive relationships with external partners, including banks, vendors, and key clients, ensuring accurate service delivery.
• Lead customer support efforts to resolve client inquiries related to operations and transactions effectively.
• Ensure all operations comply with local banking regulations and maintain comprehensive documentation of all transactions and activities.

Qualifications

• Education: Bachelor’s Degree in relevant field.
• Experience: Minimum of 5 years in operations management or customer service within financial services, with experience in international clients and local banking operations highly preferred.

Skills:

• Strong understanding of Merchant Services, EOR operations, and local banking processes.
• Excellent organisational, communication, and problem-solving skills.
• High attention to detail and the ability to manage complex operational processes.
• Proven ability to work effectively in a dynamic, fast-paced environment.
• Familiarity with CRMs and transaction monitoring systems is an advantage.

Salary
NGN 350,000 per month.

Application Closing Date: 28th November, 2024.

Click here to apply online