IT Assistant

IT Assistant

Job Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities
Continuing Essential Functions:
Technical Support:

• Provide first-level technical support to employees for hardware, software, and network issues.
• Respond to IT support requests in a timely manner through the ticketing system, email, or in person.
• Troubleshoot and resolve issues with computers, printers, peripherals, and other hardware devices.

Network Support:

• Assist in troubleshooting and resolving issues relating to work spaces such as Google Drive & Teams.
• Set up and configure email accounts, Access Grants for new employees and existing employees.
• Maintain and manage inventory of IT assets, ensuring proper documentation.

Data Backup and Security:

• Assist in implementing and maintaining data backup procedures.
• Ensure compliance with the company’s data security policies and procedures.
• Help in monitoring cybersecurity threats and alerting relevant personnel to risks.

Training and Documentation:

• Provide basic training and guidance to staff on IT systems, software, and best practices.
• Maintain documentation for IT processes, systems, and user manuals.
• Assist in creating and updating IT policies and procedures.

 Collaboration and  Communication:

• Work closely with the IT Manager and other team members to provide seamless IT support across the organization.
• Communicate effectively with non-technical staff to ensure understanding and resolution of IT issues.

Qualifications
Education:

• Bachelor’s degree in IT, Computer Science, or a related field (preferred).

Technical Skills:

• Proficiency in troubleshooting hardware and software issues.
• Basic knowledge of networking principles and configurations.
• Experience with Microsoft Office Suite, Google Workspace, and cloud-based applications.
• Knowledge of antivirus software, firewalls, and cybersecurity best practices.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team setting.
• High attention to detail and organizational skills.

Salary
N200,000 – N250,000 per month.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Clinikhr@gmail.com using the Job Position as the subject of the mail.