3.) Core Network Engineer

3.) Core Network Engineer

Job Location: Lagos Island, Lagos
Employment Type: Full-time

Main Duties

  • Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
  • Develop solutions that drive the success of our network.
  • Motivate and carryout technical training for Technical & Customer Support Team from time-to-time.
  • Work hand-in-hand with the NOC teamto achieve itch-free network services..
  • Ensure stable & reliable network services.
  • Monitors the network performance on daily basis.
  • Handles & coordinates network trouble shooting & fault analysis.
  • Coordinates Trouble Ticket generation & swift responses.
  • Coordinates escalation matrix & solution management.
  • Manages deployment & maintenance of network monitoring, analysis & reporting tools.
  • Monitor Team performance metrics, including response times, resolution rates, Customer satisfaction and adherence to SLA.
  • Liaise with Technical Team, Project Team, and Account departments on fault resolutions and Customer account reconciliation.
  • Manages outages bridges, compose detailed shift and outage reports to Management.
  • Manages installation of network hardware & software in Data Centers.
  • Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
  • Serve as a point of escalation for complex, level 2 or escalated Customer issues, providing guidance and support to Team members in resolving challenging situations.
  • Review new technologies and keep the company at the forefront of developments in Network Engineering.
  • Diagnose and troubleshoot technical issues, including account set and network configuration.
  • Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
  • Report from time to time to CTO.

Personal Qualities & Qualifications
Job Holder need to be:

  • Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
  • A focussed, self-motivated Network Support Engineer with creative flair who will bring Network strategies to life.
  • An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
  • A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
  • Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.
  • BGP, TCP/IP, Vlan experience.
  • Project Management skill (advantage).

Demand on the Job:

  • Must have 5 years and above cognate experience.
  • Ability and wiliness to work long hours and meet tight deadlines.
  • Ability to work under none or minimal supervision.
  • Maybe required to work weekends and in shifts.

Salary
N400,000 – N500,000 Monthly.

Application Closing Date: 28th December, 2024.

Method of Application
Interested and qualified candidates should send their CV to: careers@brainshare.ng using the Job Position as the subject of the mail.

More Information

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