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2 months ago
Automobile Service Advisor
Job Location: Kano
Employment Type: Full-time
Key Responsibilities
- Answer questions about service outcomes, schedule, and book appointments, vehicle drop off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their trucks
- Call customers to advise them about service changes or car pick-up
- Maintain positive customer relationships to ensure repeat business
- Manage and oversee the dealership’s workflow and schedule
- Welcoming customers and explaining the services that the truck dealership offers them
- Listening and documenting customer’s truck problems and passing the information’s to the mechanics
- Consulting with mechanics about repairs and possible alternatives to expensive work
- Estimating truck repair costs and the time it will take for repairs to be completed
- Finding new customers and marketing the truck dealership services to them
- Test driving trucks to confirm repairs have been done correctly
- Resolving possible customer complaints after repair services are offered
- All other tasks as assigned by the Manager.
Requirements
- Interested candidates should possess an HND, Bachelor’s or Master of Administration Degree with 2-5 years experience.
- Proficiency with industry-specific software (Autological software)
- Strong organizational, decision-making and problem-solving skills
- Excellent customer service, interpersonal and communication expertise
- Proven experience as a service advisor or similar role.
Competencies:
- Willingness to learn: Willingness to open to constant learning
- Organization: The ability to always work clean and tidy
- Ability to multitask: Being able to think about everything at once and to understand and know each section of the office environment
- Teamwork
- Health and safety measures while working in the workshop.
Application Closing Date: 22nd February, 2025.
Method of Application
Interested and qualified candidates should send their Application Letter and detailed CV (in Word / PDF Format) to: deborah.james@perfection-motor.com using the Job Position as the subject of the email.
