Client Service Executive (Health)

Client Service Executive (Health)

Job Location: Magodo Phase 2, Lagos
Employment Type: Full-time

Role and Responsibilities

• Manage incoming calls and follow up with patient regarding their next schedule appointment
• Retrieve patients file Number, get patients details and commence registration accordingly.
• Prompt response to official mail, calling of dormant clients and patients.
• Give detailed explanation of services, listen to patients concerns and handling complaints and information and escalate to necessary department for adequate correction and follow-up
• Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
• Ensuring all receivables are remitted to the account department
• Coordinate with HMOs and other retainers to verify patient eligibility. Check patients ID to confirm active HMO coverage. Obtain authorization code before commencing secondary treatments or admission solutions.
• Ensure daily sales are reconciled with the EMR for proper accounting system
• Ensure effective coordination of OPD activities
• Liaise with HMO’s and other retainership for patient eligibility and approval
• Attend patients enquiries, complain, question and proffer/render appropriate support and provide
• Account reconciliation on payment received and expenses incurred in the daily running.
• Updating Client Information and other database as required
• Relationship management of all prospect client and patients
• Ensure regular update of Admission bill and payment settlement before discharge

Requirements

• Candidates should possess a B.Sc / HND with 1-2 years of relevant experience in a fast-paced organization.
• NYSC Discharge Certificate/Exemption

Salary
N50,000 – N80,000 / Month

Application Closing Date: 31st December, 2024

Method of Application
Interested and qualified candidates should send their CV to: hr@skyhighmedicalcentre.com using the Job Position as the subject of the mail.