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2 days ago
Core Network Engineer
Job Location: Lagos Island, Lagos
Employment Type: Full-time
Main Duties
- Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
- Develop solutions that drive the success of our network.
- Motivate and carryout technical training for Technical & Customer Support Team from time-to-time.
- Work hand-in-hand with the NOC teamto achieve itch-free network services..
- Ensure stable & reliable network services.
- Monitors the network performance on daily basis.
- Handles & coordinates network trouble shooting & fault analysis.
- Coordinates Trouble Ticket generation & swift responses.
- Coordinates escalation matrix & solution management.
- Manages deployment & maintenance of network monitoring, analysis & reporting tools.
- Monitor Team performance metrics, including response times, resolution rates, Customer satisfaction and adherence to SLA.
- Liaise with Technical Team, Project Team, and Account departments on fault resolutions and Customer account reconciliation.
- Manages outages bridges, compose detailed shift and outage reports to Management.
- Manages installation of network hardware & software in Data Centers.
- Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
- Serve as a point of escalation for complex, level 2 or escalated Customer issues, providing guidance and support to Team members in resolving challenging situations.
- Review new technologies and keep the company at the forefront of developments in Network Engineering.
- Diagnose and troubleshoot technical issues, including account set and network configuration.
- Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
- Report from time to time to CTO.
Personal Qualities & Qualifications
Job Holder need to be:
- Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
- A focussed, self-motivated Network Support Engineer with creative flair who will bring Network strategies to life.
- An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
- A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
- Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.
- BGP, TCP/IP, Vlan experience.
- Project Management skill (advantage).
Demand on the Job:
- Must have 5 years and above cognate experience.
- Ability and wiliness to work long hours and meet tight deadlines.
- Ability to work under none or minimal supervision.
- Maybe required to work weekends and in shifts.
Salary
N400,000 – N500,000 Monthly.
Application Closing Date: 28th December, 2024.
Method of Application
Interested and qualified candidates should send their CV to: careers@brainshare.ng using the Job Position as the subject of the mail.
More Information
- Salary Offers N400,000 - N500,000 Monthly
- Experience Level Junior
- Total Years Experience 0-5