View more
1 day ago
Customer Service Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time
Job Responsibilities
- Answers phone and responds to customer requests.
- Upsell / Sell product and services, place custom orders in computer system.
- Follow up on customer inquiries, if not immediately resolved.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for)
- Identity, research, and resolve customer issues using computer systems and applications
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- NCE, OND, HND / Bachelor’s Degree in any Field of study.
- Candidate must be within the age bracket 20 – 35 years
- Relevant experience (0 – 4years) in Customer Service is an advantage
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
Salary
N55,000 – N60,000 monthly.
Application Closing Date: 29th November, 2024.
More Information
- Salary Offers N55,000 - N60,000 monthly.