Sabi Hub, a non-profit organization with the mission of grooming entrepreneurs and future leaders through carefully designed programs, co-working space, and community activities that will proffer solutions to local problems, create jobs and foster economic growth in Nigeria.
We are recruiting to fill the following positions below:
1Customer Support Officer (Hausa)
Job Location: Lagos
Employment Type: Contract
Job Responsibilities
- Build and maintain positive relationships with assigned customers through regular phone calls, emails, and chats.
- Proactively reach out to customers via outbound calls to introduce and upsell our products and services.
- Conduct in-depth needs assessments to understand customer pain points and identify how our product can provide solutions.
- Build strong relationships with potential customers and become a trusted advisor.
- Maintain accurate records of all customer interactions.
- Proactively identify customer needs and challenges, offering solutions to ensure satisfaction.
- Onboard new customers and guide them through product setup and adoption processes.
- Monitor customer health and identify potential churn risks, taking steps to mitigate churn and ensure retention.
Qualifications
- Bachelor’s Degree in Business, Marketing, or a related field.
- Proven experience in telesales, customer success, or a related role.
- Experience in onboarding and guiding new customers through product setup in an E-commerce sector.
- Knowledge of upselling and cross-selling techniques.
- Proven ability to exceed sales targets and KPIs.
Application Closing Date: 13th January, 2025.
More Information
- Salary Offers competitive
- Experience Level Junior
- Total Years Experience 0-5
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