Customer Support Officer (Hausa)

Sabi Hub, a non-profit organization with the mission of grooming entrepreneurs and future leaders through carefully designed programs, co-working space, and community activities that will proffer solutions to local problems, create jobs and foster economic growth in Nigeria.

We are recruiting to fill the following positions below:

1Customer Support Officer (Hausa)

Job Location: Lagos
Employment Type: Contract

Job Responsibilities

  • Build and maintain positive relationships with assigned customers through regular phone calls, emails, and chats.
  • Proactively reach out to customers via outbound calls to introduce and upsell our products and services.
  • Conduct in-depth needs assessments to understand customer pain points and identify how our product can provide solutions.
  • Build strong relationships with potential customers and become a trusted advisor.
  • Maintain accurate records of all customer interactions.
  • Proactively identify customer needs and challenges, offering solutions to ensure satisfaction.
  • Onboard new customers and guide them through product setup and adoption processes.
  • Monitor customer health and identify potential churn risks, taking steps to mitigate churn and ensure retention.

Qualifications

  • Bachelor’s Degree in Business, Marketing, or a related field.
  • Proven experience in telesales, customer success, or a related role.
  • Experience in onboarding and guiding new customers through product setup in an E-commerce sector.
  • Knowledge of upselling and cross-selling techniques.
  • Proven ability to exceed sales targets and KPIs.

Application Closing Date: 13th January, 2025.

Click here to apply online

More Information

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