E-commerce Operations Officer
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- We are looking for a smart and results-driven individual who is experienced in operating e-commerce platforms.
Responsibilities
- Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
- Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
- Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
- Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
- Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.
- Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
- Establishing efficient order fulfillment processes and coordinating product shipments.
- Ensure compliance with all applicable laws and regulations related to e-commerce operations.
Qualifications
-
- Bachelor’s Degree or Higher National Diploma.
- Minimum of 2 years of working experience in e-commerce operations or a similar role.
- Relevant professional qualification or certification is a plus.
- Good knowledge of operating e-commerce platforms and its functional modules is required.
Job opportunities in Nigeria
Skills Required:
- Excellent verbal and written communication skills.
- Strong data analysis skills with the able to adjust the sorting of goods from data.
- Tech Savvy and Proficiency in Microsoft Office Applications.
- Keen attention to detail and organizational prowess with the ability to multitask.
- Collaboration and interpersonal skills.
- Problem solving, critical thinking and reporting skills.
- Ability to carry our relevant research and familiarity with leading e-commerce platforms.
- Understanding of the functional modules of leading platforms.
- Knowledge of customer service best practices.
- Must have a certain aesthetic awareness of store decoration and in extractng the selling points of products.
- Proven experience in inventory management.
- Expertise in logistics and fulfillment.
- Strong vendor management skills.
Application Closing Date: 23rd December, 2024.
Method of Application
Interested and qualified candidates should send their CVs to: hr_ng@miniso.com using the Job Position as the subject of the mail.
