Food and Beverage Manager
Job Location: Festac, Lagos
Employment Type: Full-time
Job Summary
- A Food and Beverage (F&B) Manager is responsible for overseeing all aspects of the food and beverage operations within a hotel, restaurant, or other hospitality setting.
- This role combines both operational and managerial responsibilities to ensure that the establishment delivers high-quality service, maintains customer satisfaction, and meets financial goals.
Responsibilities
Below are the key roles and responsibilities of an F&B Manager:
Operational Management:
- Oversee Daily Operations: Ensure smooth and efficient daily operation of all food and beverage outlets (e.g., restaurants, bars, room service, banquets).
- Staff Supervision: Manage, train, and schedule F&B staff (servers, bartenders, chefs, hosts) to ensure adequate staffing levels and high-quality service.
- Quality Control: Monitor food quality, presentation, and service standards to ensure consistency and customer satisfaction.
- Inventory Management: Keep track of inventory levels of food, beverages, and supplies, ensuring everything is stocked, and manage ordering, storage, and waste control.
Budget and Financial Management:
- Budgeting and Cost Control: Develop and manage the food and beverage department’s budget, ensuring that operating costs (e.g., food, labor, and beverage) remain within budget.
- Profitability: Monitor financial performance, analyze sales trends, and implement strategies to increase revenue, improve profitability, and reduce costs.
- Pricing: Set pricing for menu items, ensuring they are competitive while also aligning with profitability goals.
Menu Planning and Development:
- Menu Design: Work with chefs and kitchen staff to create and update menus based on customer preferences, trends, seasonal availability, and profitability.
- Seasonal Changes: Introduce new offerings and ensure the menu stays fresh and exciting, considering special events or festivals.
- Special Promotions: Plan and execute special promotions, seasonal menus, or themed events to attract customers and increase sales.
Customer Service and Guest Relations:
- Guest Experience: Ensure guests receive exceptional service and address any complaints or concerns promptly and effectively.
- Customer Feedback: Monitor customer satisfaction through feedback, surveys, and direct interactions to continuously improve service standards.
- Personalized Service: Ensure that guest preferences are known and accommodated, whether it’s special dietary needs or custom orders.
Health and Safety Compliance:
- Food Safety Standards: Ensure compliance with all health and safety regulations, including food safety standards, sanitation practices, and alcohol service laws.
- Hygiene Standards: Maintain cleanliness and organization in all food and beverage areas, ensuring staff adhere to hygiene protocols.
- Training: Ensure that staff are trained in proper food handling and hygiene practices to avoid contamination and maintain high standards of cleanliness.
Staff Training and Development:
- Training Programs: Develop training programs for new hires and existing staff, focusing on service techniques, product knowledge, and health and safety regulations.
Application Closing Date: 6th February, 2025.
Method of Application
Interested and qualified candidates should send their CV to: hrmanager@festivalhotellagos.com using the Job Position as the subject of the mail.