Food and Beverages Supervisor
Job Location: Abijo GRA, Ibeju-Lekki – Lagos
Employment Type: Full-time
Job Description
- The Food and Beverages Supervisor will oversee the daily operations of all food and beverage outlets within the hotel, ensuring high standards of service, quality, and guest satisfaction.
- This role requires strong leadership and organizational skills to maintain smooth operations, manage staff, and deliver an exceptional dining experience.
- The Supervisor will also be responsible for managing inventory, coordinating with kitchen staff, and ensuring compliance with health and safety standards.
Responsibilities
Operational Supervision:
- Supervise day-to-day operations of the restaurant, bar, room service, and other food and beverage outlets.
- Ensure the smooth flow of service in dining areas, addressing any issues promptly.
- Oversee preparation and presentation of food and beverages to ensure they meet hotel quality standards.
- Monitor staff during service to ensure high levels of professionalism, efficiency, and customer satisfaction.
- Ensure timely delivery of food and beverages to guests, maintaining communication between the kitchen and front-of-house teams.
Staff Management:
- Manage, lead, and train the food and beverage service staff, including waitstaff, bartenders, and hosts/hostesses.
- Organize daily shifts and rotas, ensuring proper staffing levels during peak and off-peak times.
- Conduct regular team meetings to ensure smooth communication and alignment with hotel objectives.
- Provide ongoing coaching and development for staff, fostering a positive team environment.
- Monitor and evaluate staff performance, providing feedback and recommendations for improvement.
Guest Relations:
- Greet and engage with guests to ensure an outstanding dining experience, handling complaints and special requests with professionalism and care.
- Respond to guest feedback and work on improvements to enhance service quality.
- Coordinate with event managers and planners to accommodate special events, meetings, or banquets, ensuring smooth delivery of food and beverage services.
Inventory & Stock Control:
- Monitor and manage food and beverage inventory, ensuring adequate supplies for daily operations.
- Work closely with the kitchen and procurement team to maintain optimal stock levels and minimize waste.
- Conduct regular stock takes and ensure accurate reporting.
- Place orders for food, beverages, and supplies as needed, maintaining relationships with suppliers.
Compliance and Standards:
- Ensure that all food and beverage operations comply with local health, safety, and sanitation regulations.
- Oversee the cleanliness of all dining areas, bars, and kitchen spaces, working with housekeeping and maintenance as needed.
- Ensure proper handling and storage of food, in compliance with hygiene and safety standards.
- Regularly inspect dining and kitchen areas for cleanliness and functionality.
Financial Management:
- Assist in controlling operational costs by managing food and beverage costs and minimizing wastage.
- Support the Food and Beverage Manager in budgeting, forecasting, and financial reporting for the department.
- Monitor sales and revenue in all food and beverage outlets and suggest strategies to improve profitability.
- Ensure proper cash handling procedures are followed by staff during service.
Qualifications and Skills
- Education: A Degree or diploma in Hospitality Management, Food and Beverage Service, or a related field is preferred.
- Experience: A minimum of 3-5 years of experience in food and beverage operations, with at least 1-2 years in a supervisory or leadership role.
Skills:
- Strong leadership and team management abilities.
- Excellent customer service skills with the ability to handle difficult situations diplomatically.
- Knowledge of food and beverage products, industry trends, and best practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in point-of-sale (POS) systems and inventory management software.
Working Conditions:
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Physical ability to stand for extended periods, and lift/move items up to 25 kg.
- Willingness to work in a dynamic, guest-facing environment.
Salary
N250,000 / month.
Application Closing Date: 22nd March, 2025.
Method of Application
Interested and qualified candidates should send their CV to: peopleapexsolutions@gmail.com using the Job Position as the subject of the email.
Note: Candidates must reside in one of the following areas to be considered for this position: Ajah, VGC, Abraham Adesanya, or Sangotedo, Abijo GRA, Lakowe and its environs.
