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1 month ago
Front Desk Officer / Receptionist
Job Location: Ikeja, GRA – Lagos
Employment Type: Full-time
Job Description
- Our Client urgenmtly need the services an experienced Receptionist who must be a graduate with at least 4 years experience.
- Candidates who studied Hospitality Management and resides around Ikeja or other close vicinities will be most prefered
Functional Responsibilities
Your duties shall include but not limited to the following:
- Check-in and check-out guests to the company standards.
- Advise guests on room features / utilities / local amenities
- Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
- Liaise with all Managers on any issues and concerns.
- Inputting high volume reservations correctly and noting any special requests.
- Promoting and upselling the property’s facilities – be a brand ambassador for the property.
- Ensuring billing is correctly carried out to the hotel standards
- Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
- answering questions about hotel facilities and about local transport, places of interest and entertainment
- using sales skills to promote additional hotel services and facilities
- dealing with special requests, such as room service, taxi bookings or wake-up calls
- passing on messages to guests and taking mail for posting
- passing on any guests’ problems to the appropriate member of staff
- Greet, welcome, and check in new guests
- Inform guests of policies during the check-in process
- Verify guests’ payment methods
- Deliver room keys, give guests directions to their rooms
- Maintain records of guest room bookings
- compute guests’ bills and post charges
- Accommodate guests with extra pillows, cots, toiletries
- Send messages to guests
- Create incident reports, daily activity logs, or other documents requested by management
- Book and schedule conference rooms
- Enforce hotel rules and regulations
- Alert management of any wrongdoing or guest misconduct
- Report emergencies to the authorities
- Help with administrative and clerical tasks as needed
- Maintain a positive attitude at all times
- Help guests access the internet and WIFI
- Keep an orderly front desk and reception area
- Any other assignment
Application Closing Date: 12th February, 2025.
Method of Application
Interested and qualified candidates should send their CV to: bphotjobs@gmail.com or: jobmasters2020@gmail.com using the Job Position as the subject of the mail.
