Hotel Reservation Agent

Job Position: Hotel Reservation Agent

Job Location: Victoria Island, Lagos

Job Description

 

 

    • As a critical component of the hospitality industry, hotel reservation agents play a crucial role in ensuring that hotel guests have a positive experience.
    • Typically, hotel reservation agents are responsible for managing customer inquiries, making reservations, and managing booking changes.
Job vacancies

Responsibilities

  • Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about their reservations
  • Providing customers with information about the hotel’s accommodation options, rates, and amenities
  • Communicating with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met
  • Updating and maintaining customer information in the reservation system
  • Processing reservations, cancellations, and modifications using reservation software
  • Collecting and processing payments from guests
  • Providing guests with directions and recommendations for local attractions and restaurants
  • Interact with customers and handling complaints.

Requirements and skills

  • Candidates should possess an ND qualification in Hospitality or related disciplines with 2+ years of proven experience as a Front Desk Agent / reservations in an Hotel.
  • Experience with hotel reservations software is a must
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
  • Ability to resolve the clients’ issues promptly
  • Good data entry skills.

Method of Application
Interested and qualified candidates should send their Applications to: optihumanconsulting@gmail.com using the Job Position as the subject of the mail.

Only candidates can apply for this job.
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