Operations Officer (Male) @Finicky Clean Limited

 Operations Officer (Male)

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Responsibilities

• Staff Management: Recruit, train, and supervise cleaning staff to ensure that services meet quality standards. Schedule and assign shifts, monitor performance, and address staff concerns promptly.
• Quality Assurance: Inspect job sites to ensure that cleaning services meet customer expectations and industry standards. Develop checklists and quality standards to maintain high levels of cleanliness and hygiene.
• Client Relations: Communicate with clients to understand their cleaning needs, gather feedback, and make adjustments to services as required. Handle customer complaints professionally and work toward solutions that ensure customer satisfaction.
• Scheduling and Coordination: Organize cleaning schedules to ensure all sites are serviced on time and according to client requirements. Coordinate staff availability to avoid disruptions in service delivery.
• Budget Management: Oversee budgets, monitor expenses, and work to optimize costs by managing resources, such as cleaning supplies, equipment, and workforce, efficiently.
• Inventory and Supply Management: Monitor and manage the inventory of cleaning supplies and equipment, ensuring all items are stocked, ordered as needed, and within budget. Negotiate with suppliers for best prices and maintain relationships with vendors.
• Equipment Maintenance: Oversee the maintenance and repair of cleaning equipment, coordinating with technicians or vendors for timely repairs and ensuring equipment remains in good working condition.
• Performance Tracking and Reporting: Track key performance indicators (KPIs), such as customer satisfaction, team efficiency, and cost control. Prepare regular reports on operational performance and suggest improvements.
• Process Optimization: Continuously look for ways to improve efficiency in cleaning processes and workflows, reducing time spent on tasks while maintaining quality.
• Training and Development: Provide ongoing training on cleaning procedures, safety protocols, equipment usage, and customer service to improve employee skills and performance.
• Safety and Compliance: Ensure all cleaning operations adhere to industry health and safety standards. Implement safety protocols to protect staff, especially when handling hazardous materials or chemicals.
• Risk Management: Identify potential operational risks, like supply shortages or staff absenteeism, and implement contingency plans to avoid service disruptions.
• Project Management: Oversee special cleaning projects, such as deep-cleaning, post-construction cleanup, or seasonal cleaning jobs, ensuring these projects are completed on time and within budget.

Application Closing Date: 10th November, 2024.

Method of Application
Interested and qualified candidates should send their CV to: pa@finickycleanltd.com using the Job Position as the subject of the mail.