Partner / Client Success Executive
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
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- The Partner / Client Success role is responsible for building and maintaining strong relationships with strategic partners and ensuring the long-term success and satisfaction of customers.
- The role exists to drive revenue growth through effective partnership management of OEMs / channels and end users, to ensure customer satisfaction.
- This position involves nurturing existing relationships, understanding customer needs, and coordinating with channels and internal teams to deliver value and achieve mutual business goals.
Sahara Group jobs
Responsibilities
- Develop Business plan for OEM.
- Implement business plan to drive business growth.
- Work closely with partners to monitor the progress of business plans.
- Monitor customer satisfaction and proactively address concerns to prevent churn.
- Collaborate with internal teams to ensure customer needs are met and to facilitate upselling and cross-selling.
- Manage contract renewals and expansions, negotiating favorable terms for both parties.
- Analyze customer and partner data to identify trends, opportunities, and areas for improvement.
- Regularly communicate with clients to understand their needs and provide technical guidance.
- Liaise with strategic partners, customers, and industry influencers.
- Collaborate with other departments to ensure cohesive service delivery.
- Build and maintain strong relationships with clients and prospects.
Qualifications
- Bachelor’s Degree in Business Administration, Marketing, or a related field
- 3 – 5 years of experience in partnership management, customer success, or account management roles
- Professional certifications in Customer Success, Account Management, or Partnership Management.
- Experience in B2B sales, with a focus on technology or cybersecurity products.
- Proven track record of managing strategic partnerships and driving revenue growth
- Experience in client-facing roles, with a track record of managing client relationships and delivering high quality service.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and innovative environment.
- Professional development and growth opportunities.
- A supportive and collaborative work culture.
Application Closing Date: 19th March, 2025.
