Customer Service Officer

Customer Service Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

Answers phone and responds to customer requests.
Upsell / Sell product and services, place custom orders in computer system.
Follow up on customer inquiries, if not immediately resolved.
Provide customers with product and service information.
Transfer customer calls to appropriate staff (as and when asked for)
Identity, research, and resolve customer issues using computer systems and applications
Recognize, document and alert the supervisor of trends in customer calls.

Requirements

NCE, OND, HND / Bachelor’s Degree in any Field of study.
Candidate must be within the age bracket 20 – 35 years
Relevant experience (0 – 4years) in Customer Service is an advantage
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent written and verbal communication skills.

Salary
N55,000 – N60,000 monthly.

Application Closing Date: 29th November, 2024.