Customer Support Officer
Job Location: Lagos
Employment Type: Full-time
Responsibilities
- Resolve Queries: Investigate and resolve customer complaints or discrepancies regarding their accounts, transactions, or other services, ensuring timely and effective solutions.
- Transaction Support: Assist customers with transactional issues such as online banking, ATM usage, and payment processing, ensuring smooth operations for all financial transactions.
- Account Maintenance: Help customers with account-related issues such as updating personal information and activating or deactivating cards.
- Escalation Handling: Identify and escalate unresolved or complex issues to the appropriate departments, ensuring swift and effective resolutions.
- Compliance and Security: Ensure all customer interactions and transactions comply with regulatory guidelines and the institution’s security protocols.
- Maintain Customer Records: Update and maintain accurate customer records in the institution’s database, ensuring all interactions and resolutions are properly logged.
- Feedback and Reporting: Collect customer feedback, identify service trends, and report insights to management for continuous improvement of services.
Job Requirement
- Candidates should possess a minimum of First degree
- 2 – 3 years of experience in customer service.
- Excellent verbal and written communication skills, with the ability to explain complex financial terms in simple language
- Understanding of company products, services, and policies.
- Ability to work collaboratively with internal teams to ensure customer satisfaction and service efficiency
- Ability to think critically and resolve customer issues efficiently
- Ability to work collaboratively with internal teams to ensure customer satisfaction and service efficiency.
Application Closing Date: 30th October, 2024.
Method of Application
Interested and qualified candidates should forward their CV to: careers@avetiumconsult.com using the Job Position as the subject of the mail.
