Hotel Front Office Agent

Job Position: Hotel Front Office Agent

Job Location: Victoria Island, Lagos

Specific Responsibilities

• • Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Register arriving guests and assign rooms.
  • Provide customer services and handle administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns.
  • Promptly answering telephone calls using a positive attitude, giving out clear information and using good communication skills.
  • Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition.
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Monitor office supplies and place orders when necessary.
  • Maintain an inventory of vacancies, reservations and room assignments.
  • Receive, sorts and distribute incoming mails
  • Observe and report security issues to management immediately.
  • Ensuring all guests’ information is accurate and up to date.
  • Provide basic data entry and transactions handling services for the Front Office within a property.
  • Process guest departures, calculate charges and receive payments.
  • Balance cash and complete balance sheets, cash reports and related forms,
  • Follow established procedures and policies when completing tasks.
  • Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity and Stewardship.
  • Demonstrate a customer service attitude with internal/external contacts.
  • Produce statistics and reports on company’s data as standard format.

Requirements

• The Ideal candidate should hold a Bachelor’s Degree in any related discipline.
• 3+Years of experience as a Hotel Front Desk Officer.
• Advanced communication, organizational, interpersonal and customer service skills.
• Must be able to work as a team as well as an individual.
• Proven experience as front desk representative, agent or relevant position.
• Exceptional communication skills both written and oral.
• Highly organized, results oriented with the ability to be flexible and work well under pressure.
• Professional attitude and appearance
• Working knowledge of Word, Excel and other computer related programs.

Method of Application
Interested and qualified candidates should send their CV to: optihumanconsulting@gmail.com using the Job Position as the subject of the email.