Job Position: Hotel Front Office Agent
Job Location: Victoria Island, Lagos
Specific Responsibilities
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- Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Register arriving guests and assign rooms.
- Provide customer services and handle administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns.
- Promptly answering telephone calls using a positive attitude, giving out clear information and using good communication skills.
- Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition.
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Monitor office supplies and place orders when necessary.
- Maintain an inventory of vacancies, reservations and room assignments.
- Receive, sorts and distribute incoming mails
- Observe and report security issues to management immediately.
- Ensuring all guests’ information is accurate and up to date.
- Provide basic data entry and transactions handling services for the Front Office within a property.
- Process guest departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms,
- Follow established procedures and policies when completing tasks.
- Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity and Stewardship.
- Demonstrate a customer service attitude with internal/external contacts.
- Produce statistics and reports on company’s data as standard format.
Company job openings
Requirements
- The Ideal candidate should hold a Bachelor’s Degree in any related discipline.
- 3+Years of experience as a Hotel Front Desk Officer.
- Advanced communication, organizational, interpersonal and customer service skills.
- Must be able to work as a team as well as an individual.
- Proven experience as front desk representative, agent or relevant position.
- Exceptional communication skills both written and oral.
- Highly organized, results oriented with the ability to be flexible and work well under pressure.
- Professional attitude and appearance
- Working knowledge of Word, Excel and other computer related programs.
Method of Application
Interested and qualified candidates should send their CV to: optihumanconsulting@gmail.com using the Job Position as the subject of the email.
