IT Support Engineer

IT Support Engineer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Troubleshoot and repair computer systems, including laptops, servers, desktops, and printers, and maintain detailed records of all repairs.
• Troubleshoot issues related to iOS, Windows, and MS Office applications.
• Conduct regular checks and updates for software, including antivirus, Windows, and MS Office.
• Ensure network uplink uptime by escalating issues to the responsible body, vendor, or engineer.
• Escalate inverter and battery-related issues to the inverter team.
• Conduct regular checks on CCTV systems, biometric terminals, and VoIP phones.
• Ensure network access is granted only to authorized personnel after proper approval.
• Configure firewalls and manage security policies under supervision.
• Configure and troubleshoot email systems.
• Perform regular checks on internet links and structural cabling.
• Perform regular preventive and corrective maintenance of network systems, including switches, wireless access points, and firewalls.
• Preserve IT assets, information security, and control structures.
• Ensure the security of data, network access, and backup systems.
• Maintain records of IT assets (laptops, keyboards, mice, chargers, etc.) assigned to employees with proper approval.
• Maintain records of IT assets returned by employees leaving the organization.
• Keep records of faulty IT assets.

Qualifications
 Educational Qualification:

• Bachelor’s Degree or its equivalent in Information Technology, Computer Science or a related field.

Experience:

• 0 – 3 years of relevant work experience in IT support, with a basic understanding of computer systems, networks, and data security.

Skills Requirement:

• Familiarity with troubleshooting iOS, Windows, and MS Office applications.
• Basic knowledge of firewall configuration and policy management.
• Excellent problem-solving and communication skills.
• Experience with email configuration and troubleshooting is a plus.
• Understanding of network maintenance, including switches, wireless access points, and firewalls.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and challenges.

Application Closing Date: 28th February, 2025.

Method of Application
Interested and qualified candidates should send their updated CV to: careers@simba.com.ng using the Job Position as the subject of the mail.