Senior Business Manager (Digital Ecosystems)

Job Position: Senior Business Manager (Digital Ecosystems)

Job Location: Victoria Island, Lagos
Category: Growth
Employment Type: Full-Time (Hybrid)

About the Role

The Senior Business Manager (Digital Ecosystems) will play a pivotal role in nurturing and expanding our relationships with clients in the e-commerce and broader technology start-up ecosystem.
He/She will be responsible for developing strategic sales plans, understanding client needs, and implementing solutions to drive growth and maximize client satisfaction.
The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships.

Key Responsibilities
Client Relationship Management:

Identify and pursue sales opportunities with e-commerce platforms, technology start-ups, and tech-focused venture capital firms and innovation enablers
Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of potential partners.
Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them.
Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
Initiate and identify potential leads through various channels and not limited to industry/Network events, cold calling.

Account Planning and Strategy:

Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.

Cross-functional Collaboration:

Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.

Performance Monitoring and Reporting:

Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue
Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
Utilize data-driven insights to make informed decisions and optimize account management

Team Management:

Lead and manage a team of account managers, providing guidance, coaching, and support to ensure team success.
Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
Foster a collaborative and positive team culture, promoting knowledge sharing and professional development.

Qualification and Experience

Bachelor’s Degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.
Proven track record of at least 8 years in key accounts management, business development, or sales roles within the specified sector.
Demonstrated success in managing and growing large client accounts, within the technology start-up ecosystem
Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.

Skills and Attributes:

Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.

Why Join Leatherback

Be part of an innovative and forward-thinking company at the forefront of the fintech industry.
Work with a talented and passionate team dedicated to making a positive impact on financial services.
Enjoy a collaborative and inclusive work environment that values creativity and professional growth.